Village Vacances Valcartier

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CLOSING - COVID-19 : The Winter Playground, Hôtel de Glace (Ice Hotel), Bora Parc, Aroma Spa and Hôtel Valcartier are closed. Take note that Village Vacances Valcartier administrative staff is taking over the necessary tasks with a reduced team working from home, and that for an indefinite period.

To find out about all terms (reimbursement, credit or postponement)
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IMPORTANT NOTICE COVID-19

Bookings and tickets credit or reimbursement

Village Vacances Valcartier decided to stop all its activities for an indefinite period in order to reduce the risk of COVID-19 spread. Take note that Village Vacances Valcartier administrative staff is taking over the necessary tasks with a reduced team working from home, and that for an indefinite period.
 
All winter activities – Winter Playground and Hôtel de Glace (Ice Hotel) – are now over for the season and will resume next winter. The monetary value indicated on the unused tickets you have will apply on Village Vacances Valcartier activity of your choice when operations resume.
 
Those who have a Bora Parc reservation up until April 30th inclusively : Keep your tickets. As soon as the situation is back to normal, we'll send you another message and you'll be invited to give us a call to plan your next visit. A new ticket with a new validity date will then be issued and sent to you.
 
Those who have a Hôtel Valcartier or a Hôtel de Glace (Ice Hotel) booking up until April 30th inclusively : you will receive more information through the email address used to book.
 
We will be receiving a large number of requests. We ask for your collaboration and to be patient ; we will get back to you all as soon as possible.
 
Thank you for your understanding and we hope to see you soon !