Village Vacances Valcartier

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COVID-19

We have the privilege of being open. Please note that 2 metres social distancing and wearing a face covering in queues, buildings and to visit Hôtel de Glace (ice hotel) are mandatory. Also, all visitors and overnight guests have to book their tickets in advance via our website. Thank you for your collaboration.

Visitor Guide

at Bora Parc - indoor waterpark - of Village Vacances Valcartier

COVID-19

STEP 1 - Before your arrival

Purchase your tickets in advance online:

  • Choose the date of your visit - pay attention to the date selected, as this is a final purchase. Tickets are non-refundable, cannot be changed and cannot be converted into cash.

Please take note of this additional information:

  • To protect the health and safety of visitors, important measures have been put in place and are strictly enforced.
  • In order to respect the hygiene and distancing measures, the capacity of the park and attractions is reduced until further notice. All attractions are open – La Riviera (lazy river) course on a board is not available – only in tube.
  • Both you and those accompanying you may have to answer questions related to COVID-19. If any of you have symptoms, have been in contact with an infected person, or have travelled outside the country in the last 14 days, you may be denied access.
  • Any individual or group of individuals who do not comply with any of the safety measures put in place by Valcartier will be asked to leave the premises without compensation.
  • The following services will not be available for the moment: waterers.
  • On a red alert level the Bora Parc must remain closed. 
STEP 2 - Prepare and bring the necessary items
  • Hand sanitizer.
  • Reusable face cover (mask). The procedure mask is not accepted.
  • PFD (personal flotation device) except water wings. Kids under 48 inches must wear a PFD in almost all attractions.
    • We offer free PFD rental onsite. Those will be available at Bora Parc entrance in self-service and you will take them back at the same place in the bins provided for this purpose. Rest assured that we respect hygiene measures and that all our pfd are disinfected after each rental.
  • Disinfection supplies (such as wipes).
  • Most of our restaurant services will be available (hours may vary).
STEP 3 - Protect your health and the health of others
  • If you or someone you know is experiencing symptoms related to COVID-19, stay home!
  • Keep track of what's open and what's closed.
  • The range of activities and services offered is changing rapidly. Please visit our website before you leave.
STEP 4 - During your visit

ON ARRIVAL

  • Head towards Village Vacances Valcartier main pavilion entrance. Once inside, you walk to Bora Parc reception desk – the way will be shown – to show your electronic tickets and receive your bracelets.

AT ALL TIMES

  • Keep a 2-meter distance between you and the other visitors.
  • Respect the public health instructions related to gatherings.
  • Be courteous.
  • Wash your hands often.
  • Cough in your elbow.
  • Wearing a mask or face shield is mandatory when walking around inside buildings and pavilions, even in Bora Parc, for everyone aged 10 and older. A plastic bag will be given to everyone to carry their mask while they take part in slides and attractions, in which the mask must not be worn.
  • Only residents of the same address will be allowed to ride on slides requiring multi-person rafts (tubes).
Valcartier's Commitment

The health and safety of our staff and customers remains our priority. We implemented several measures in line with public health recommendations.

Measures Promoting Contactless Arrival and Services
  • Provide advance information on the web, in booking confirmation emails, on signage and postings at strategic locations.
  • Promote cashless and touchless payment.
Measures to Adjust the Range or Activities Offered
  • Reduce the capacity of several activities and attractions.
  • Maintain the closure of services or activities where distancing and/or mitigation measures are unachievable in the short term.
  • Review, continuously, the activities and services offered according to the level of risk and the guidelines of public health organizations.
Sanitary Measures in Common Areas
  • Reduce capacity in common and service areas as well as activities.
  • Manage lineups and guest pathways.
  • Add protective measures, including hand-washing devices, and distancing at service points.
  • Revising cleaning standards for facilities, increasing the frequency of cleaning and disinfection routines for common areas, washrooms and the most affected surfaces.

If you have any questions, please do not hesitate to ask a member of our team.

We are happy to be able to welcome you in a safe and fun environment!

Dive into the Adventure!