Village Vacances Valcartier

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COVID-19

The vaccination passport and official proof of identity are now mandatory for all stays at the Hotel Valcartier as well as for the Bora Parc. Tickets must be purchased online for all visitors, including those lodging on site to guarantee access to the site. Please note that due to the contingencies of the pandemic and workforce challenges, some facilities are more limited.
Buy your tickets

Visitor Guide

at Bora Parc - indoor waterpark - of Village Vacances Valcartier

COVID-19

STEP 1 - Before your arrival

Purchase your tickets in advance online:

  • Choose the date of your visit - pay attention to the date selected, as this is a final purchase. Tickets are non-refundable, cannot be changed and cannot be converted into cash.

Please take note of this additional information:

  • The vaccination passport, with an official ID, is now mandatory to have access to the Bora Parc. Tourists who do not reside in Quebec must show official ID with photo and address outside Quebec, as well as official proof of vaccination provided by their country or Canadian province, attesting that they have received two doses of a recognized vaccin. To know all the details click here
  • To protect the health and safety of visitors, important measures have been put in place and are strictly enforced.
  • In order to respect the hygiene and distancing measures, the capacity of the park and attractions is reduced until further notice. All attractions are open – La Riviera (lazy river) course on a board is not available – only in tube.
  • We trust the judgment of our guests to follow the guidelines of the health authorities.
  • The services offered on the site may vary depending on the color alert levels.
  • Both you and those accompanying you may have to answer questions related to COVID-19. If any of you have symptoms, have been in contact with an infected person, or have travelled outside the country in the last 14 days, you may be denied access.
  • Any individual or group of individuals who do not comply with any of the safety measures put in place by Valcartier will be asked to leave the premises without compensation.
STEP 2 - Prepare and bring the necessary items
  • Vaccination passport with an official ID, for everyone aged 13 and older.
  • Reusable face cover or mask, for everyone aged 10 and older. 
  • Hand sanitizer.
  • PFD (personal flotation device) except water wings. Kids under 48 inches must wear a PFD in almost all attractions.
    • We offer free PFD rental onsite. Those will be available at Bora Parc entrance in self-service and you will take them back at the same place in the bins provided for this purpose. Rest assured that we respect hygiene measures and that all our pfd are disinfected after each rental.
  • Disinfection supplies (such as wipes).
STEP 3 - Protect your health and the health of others
  • If you or someone you know is experiencing symptoms related to COVID-19, stay home!
  • Keep track of what's open and what's closed.
  • The range of activities and services offered is changing rapidly. Please visit our website before you leave.
STEP 4 - During your visit

ON ARRIVAL

  • Head towards Village Vacances Valcartier main pavilion entrance. Once inside, you walk to Bora Parc reception desk – the way will be shown – to show your electronic tickets and receive your bracelets.

AT ALL TIMES

  • Keep a 2-meter distance between you and the other visitors.
  • Respect the public health instructions related to gatherings.
  • Be courteous.
  • Wash your hands often.
  • Cough in your elbow.
  • Wearing a mask or face shield is mandatory when walking around inside buildings and pavilions, even in Bora Parc, for everyone aged 10 and older. A plastic bag will be given to everyone to carry their mask while they take part in slides and attractions, in which the mask must not be worn.
Valcartier's Commitment

The health and safety of our staff and customers remains our priority. We implemented several measures in line with public health recommendations.

Measures Promoting Contactless Arrival and Services
  • Provide advance information on the web, in booking confirmation emails, on signage and postings at strategic locations.
  • Promote cashless and touchless payment.
Measures to Adjust the Range or Activities Offered
  • Reduce the capacity of several activities and attractions.
  • Maintain the closure of services or activities where distancing is difficult to apply.
  • Review, continuously, the activities and services offered according to the level of risk and the guidelines of public health organizations.
Sanitary Measures in Common Areas
  • Reduce capacity in common and service areas as well as activities.
  • Manage lineups and guest pathways.
  • Add protective measures, including hand-washing devices, and distancing at service points.
  • Revising cleaning standards for facilities, increasing the frequency of cleaning and disinfection routines for common areas, washrooms and the most affected surfaces.

If you have any questions, please do not hesitate to ask a member of our team.

We are happy to be able to welcome you in a safe and fun environment!

Dive into the Adventure!