Village Vacances Valcartier

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UPDATE - COVID-19

Hôtel Valcartier is unfortunately closed until December 17th, 2020 inclusively. Bora Parc and thermal experience at Aroma Spa are unfortunately closed until January 11th, 2021 inclusively. Thank you for your precious collaboration in this exceptional situation.

Visitor Guide

at Village Vacances Valcartier Hôtel de Glace (Ice Hotel)

COVID-19

STEP 1 - Before your arrival

Purchase your tickets in advance online:

  • Choose the date of your visit - pay attention to the date selected, as this is a final purchase. Tickets are non-refundable, cannot be changed and cannot be converted into cash.

Please take note of this additional information:

  • To protect the health and safety of visitors, important measures have been put in place and are strictly enforced.
  • In order to respect the hygiene and distancing measures, the capacity of the park and attractions is reduced for the season.
  • A one-way route is set and signed, and will have to be followed during your visit. In doing so, we want to prevent visitors from crossing paths.
  • Only free tour is possible – guided tours are not in effect in order to avoid gatherings.
    • To compensate, information you would have gotten with a guided tour will be posted along the route.
  • Only residents of the same address will be allowed to visit rooms and suites together – wait at the entrance/exit of each room to let the previous visitors leave before going in.
  • The following services will not be available for the moment: waterers.
    • On a red alert level, the catering services, the ice skate rental and access to the lockers will not be available.
  • Warm areas are added on site in order to allow you to stay outside the longest time possible.
  • On a red alert level, no catering services will be available on site. For other alert levels (green, yellow and orange), most of our restaurant services will be available (hours may vary).
  • We trust the judgment of our guests to follow the guidelines of the health authorities.
  • Both you and those accompanying you may have to answer questions related to COVID-19. If any of you have symptoms, have been in contact with an infected person, or have travelled outside the country in the last 14 days, you may be denied access.
  • Any individual or group of individuals who do not comply with any of the safety measures put in place by Valcartier will be asked to leave the premises without compensation.
STEP 2 - Prepare and bring the necessary items
  • Mask or face covering
  • Hand sanitizer
  • Disinfection supplies (such as wipes)
STEP 3 - Protect your health and the health of others
  • If you or someone you know is experiencing symptoms related to COVID-19, stay home!
  • Keep track of what's open and what's closed.
  • The range of activities and services offered is changing rapidly. Please visit our website before you leave.
STEP 4 - During your visit

ON ARRIVAL

  • Only outdoor ticket booths from #1 to 8 will be open. Watch for signs to direct you in the right direction, it may save you a few steps.

AT ALL TIMES

  • Keep a 2-meter distance between you and the other visitors.
  • Respect the public health instructions related to gatherings.
  • Be courteous.
  • Wash your hands often.
  • Cough in your elbow.
  • Wear a mask or face covering when you walk around at Hôtel de Glace, in pavilions, and when distance is difficult to maintain.
Valcartier's Commitment

The health and safety of our staff and customers remains our priority. We implemented several measures in line with public health recommendations.

Measures Promoting Contactless Arrival and Services
  • Provide advance information on the web, in booking confirmation emails, on signage and postings at strategic locations.
  • Promote cashless and touchless payment.
Measures to Adjust the Range or Activities Offered
  • Reduce the capacity of several activities and attractions.
  • Maintain the closure of services or activities where distancing and/or mitigation measures are unachievable in the short term.
  • Review, continuously, the activities and services offered according to the level of risk and the guidelines of public health organizations.
Sanitary Measures in Common Areas
  • Reduce capacity in common and service areas as well as activities.
  • Manage lineups and guest pathways
  • Add protective measures, including hand-washing devices, and distancing at service points.
  • Revising cleaning standards for facilities, increasing the frequency of cleaning and disinfection routines for common areas, washrooms and the most affected surfaces.

If you have any questions, please do not hesitate to ask a member of our team.

We are happy to be able to welcome you in a safe and always so impressive environment this winter!