FAQ
Our Hôtel de Glace (ice hotel) is wheelchair accessible. However, please consider that the ground is covered with semi-packed snow. Therefore, we recommend taking necessary precautions during your visit.
No, only Central Avenue and Belt Avenue, 18th Street, and 3rd Street are paved. All other roads are gravel.
We do provide bathrobes for the guests at the Hôtel Valcartier only.
We do not have a breastfeeding room on our site. However, we do have family changing rooms available that can be used for added convenience.
Yes, there are hair dryers in the family changing room.
We have 5 electric car charging stations in the parking lot of Hotel Valcartier. The brand is Levitron.
The use of the electric car charging stations is completely free.
The amperage is 30 amps.
Access to our facilities requires the purchase of a ticket, even if you don't plan to use them. You must also wear a swimsuit, otherwise you will be refused access to the park.
Wearing ankle-strapped water shoes is permitted on all slides except for the Capsule and Chute Libre.
We offer a military discount at the Aroma Spa but not on the tickets for the parks.
Only certified guide dogs are allowed on the activity premises and inside the hotel. However, pets are allowed at the campsite, but they must be always kept on a leash.
Only folding chairs are allowed on the site.
It is allowed to wear a water shirt on some of our slides. However, please note that this may not be accepted for all attractions due to safety reasons.
Wearing a burkini is allowed in both the indoor and outdoor water parks. However, please note that some slides have restrictions that prohibit wearing t-shirts, shirts, and other loose clothing.
The camping barriers are always closed for security and access control reasons. However, in case of an emergency, please note that a security officer is on site to assist with any immediate situations.
It is possible to order from restaurants outside of Village Vacances Valcartier and have the food delivered to the hotel. You need to provide your room number, and the delivery person will bring the food directly to your room. We have menus from restaurants available at the reception for hotel delivery (Saint-Hubert, Patate Plus, Yuzu Sushi, Med Pizza).
The only way to reach our establishment is by car. Unfortunately, no other transportation options are available.
Parking is free for all guests.
The distance between our campground and the water park is approximately 5 to 10 minutes on foot.
Whether you can have campfires depends on the site and the restrictions set by the Société de protection des forêts contre le feu (SOPFEU). We encourage you to check the specific guidelines for our location before starting a fire.
Cellphone signal at the campground varies depending on the provider and satellite location. Sometimes, if there are too many branches, the signal may not work.
Our lockers have built-in codes, so you do not need to bring your own lock. Each locker is secured with a unique code to ensure the safety of your belongings during your visit.