Rules and Safety

Rules

• Alcohol consumption is strictly forbidden during the spa des glaces activity
• Spa des Glaces is strictly forbidden for pregnant women, and may not be suitable for people who suffer from angina, high blood pressure, diabetes and cardiovascular or respiratory problems. It is preferable to consult your doctor prior to your visit if you have particular health issues.
• Bathing suits must be worn at all times.
• Sandals must be worn at all times in the spa and in the changing rooms.
• Removing your jewelry and glasses is recommended before entering the hot tub.
• 5 persons maximum per hot tub.
• Children 14 years old and over, must be accompanied by a parent.
• Anyone under the influence of alcohol or drugs will be asked to leave.

Rules

• No pushing
• No diving
• No running
• Alcoholic beverages are not allowed
• No smoking
• Shower with soap is mandatory before accessing the waterpark
• Swim diapers mandatory for toddlers
• Children under 14 must be accompanied by an adult

Safety

• Read and obey all posted signs.
• Obey all instructions given by the operators and lifeguards.
• Anyone under the influence of drugs or excess alcohol will not be permitted in the park.
• Pregnant women and those with a history of heart problems, back trouble or any physical conditions that may be aggraved by the attractions at the waterpark should not use the slides.
• Failure to follow rules and instructions may lead to injuries.
• Bora Parc is not responsible for lost, stolen or damaged items.
• No violent or sexual behavior will be tolerated in the Bora Parc or anywhere else on-site. Anyone who breaches these regulations is liable to prosecution and immediate expulsion. All incidents should be immediately reported to a lifeguard or any other employee
• Carefully evaluate each attraction to determine if you and the people who are with you can safely participate. If you have any questions, consult a lifeguard before participating.
• Consult the section on the Bora Parc's slides and attractions to learn more about specific safety rules.
• Use the Bora Parc's facilities at your own risk.

Additional Information

Height and Age Requirements for Slides and Attractions

The height requirement varies from one attraction to another.

Personal Flotation Device

Young children can use 6 slides by themselves or accompanied by an adult. They must use a personal flotation device in the wave pool, Riviera (3 years and older) and Le Récif. Self-serve personal flotation devices are available for free throughout the Bora Parc.

Dress Code

Our guests are required to wear proper swimming attire, covering the lower body. We recommend wearing comfortable swimwear without buttons, snaps, rivets or zippers.

Strollers

Strollers are allowed at the Bora Parc.

Heat and Humidity

The warm temperature and the high humidity inside the Bora Parc can bother some people suffering from lung problems (asthma, a cold, bronchitis, etc.). Be prepared! Monitor your condition and bring all the medication you need when you visit the Bora Parc. If you feel affected by the conditions, step out of the park for a few minutes to recuperate.

Our team of lifeguards and first responders are always available should you need help.

Food

Food is not allowed in Bora Parc. However, if you would like to have your own lunch or snack, there is reserved dining area near the Bar Tahiti. You can also enjoy a quick meal at the Resto Polynésia, which offers a cafeteria-style menu.

Have a Fun and Safe Day

• Our certified team of lifeguards and slide attendants ensure your safety and well-being and make sure the safety rules are followed.
• It is forbidden to bring glass containers.
• It is forbidden to brig your own alcoholic beverages. 
• We keep the right to search bags upon arrival.
• It is forbidden to bring your own beach umbrella.
• Personal flotation devices are available for free (photo ID card or $20 deposit required).
• Drinking fountains are located on site so you can stay hydrated throughout the day. Water bottles are also available at all our restaurants.
• Shaded areas and umbrellas are available on site to protect you from the sun. Sunscreen, hats and sunglasses are sold at the boutique in the event you forgot to bring them.

Safety Rules

• Each attraction has its own safety rules. These rules refer to age, height and weight restrictions, restrictions on medical and physical conditions, and regulations and mandatory position. Rules as well as the mandatory position are displayed at each attraction.
• Safety rules are displayed at the top and at the bottom of each slide. They can also be found in the Attractions section of our website, as well as in the videos below.
• Personal flotation devices are mandatory in some attractions for inexperienced swimmers and children under 1.22 m (48 in.).
• Glasses with or without straps are forbidden in some attractions.
• Long hair must be tied in the attractions.
• Village Vacances Valcartier is a family-oriented park. Guests are asked to wear appropriate swimwear when using our attractions. Thongs and transparent clothing are not permitted. Bathers of all genders are required to wear an appropriate swimsuit bottom.  We reserve the right to determine the appropriateness of swimwear.
• Dresses, jeans and loose clothing are prohibited in the attractions.
• Swim diapers are mandatory for toddlers.
• Smoking tobacco or drugs, as well as vaping, is prohibited in all areas of the resort. 
• Attractions are not recommended for pregnant women or individuals with specific medical conditions.
• Selfie sticks are strictly probitted in all slides.
• Children under 14 must be accompanied by an adult

In order to fully enjoy your day at the Winter Playground, please make sure you follow the following safety rules carefully.

• Upon your arrival, take an inner tube.
• Before you leave, bring your inner tube back to the designated area.
• Slide difficulties vary from EASY to EXTREME. The level of difficulty is clearly identified on signs posted next to each slide.
• Next to each slide you will also see a safety rules sign. Please read these safety rules carefully before sliding and remember to follow all safety rules throughout the day.
• For your safety, slide in designated areas only. Mechanical lifts are well identified and are not slides.
• To reach the mechanical lifts or other areas, you must go around the slides. Crossing through slides is strictly prohibited.
• Before sliding, you must wait for the security gate to open and make sure that no one is at the bottom of the slide.
• It is mandatory to be seated on the inner tubes. Sliding on your belly, your knees or standing up in the inner tubes is strictly prohibited.
• Sliding in single file is prohibited. Groups up to 8 people are allowed on certain slides.
• When the ride is over, leave the landing area quickly.
• Rafting boats can accommodate up to 12 people. It is important to hold on to the boat tightly during the entire ride.
• Tornado boats can accommodate up to 8 people. It is important to hold on to the boat tightly during the entire ride.
• Guests must follow each slide's safety rules as well as all safety instructions provided by your ride operator. Guests who do not follow Village Vacances Valcartier's safety rules will be asked to leave the resort immediately.
• Selfie sticks are not allowed on any slide.
• GoPros are allowed on all slides. For your safety, GoPros must be secured using a chest mount harness or head strap.
• Action cameras are allowed on all slides. For your safety, action cameras must be secured using a chest mount harness or head strap.
• Children under 14 must be accompanied by an adult

COVID-19

Our commitment: hygiene, cleanliness and respect for physical distancing

We have established very high security measures in order to protect both our guests and our team: 

• Masks or face covering are mandatory in all indoor buildings.
• On a red alert level, the restaurants of the Village Vacances Valcartier will be closed, but room service at the Hôtel Valcartier, including with your stay at the Hôtel de Glace (ice hotel), will be available for meals.
• Adding hand sanitizer gel dispensers in common areas for employees and customers.
• A one-way route is set and signed, and will have to be followed during your visit. In doing so, we want to prevent visitors from crossing paths.
• Only free tour is possible – guided tours are not in effect in order to avoid gatherings.
  • To compensate, information you would have gotten with a guided tour will be posted along the route.
• Only residents of the same address will be allowed to visit rooms and suites together – wait at the entrance/exit of each room to let the previous visitors leave before going in.
• On red alert level, the following services will not be available: Ice Bar, the Arctic Spa Nordic Area and the gym at Hôtel Valcartier.
• An attendance register must be completed bu all guests during the mandatory training session.
• Training employees on preventive public health measures and the importance of frequent hand-washing and minimizing person-to-person contact.
• Remove all employees with any symptoms from the workplace.
• No housekeeping services in rooms during the course of a visit.
• Respect of the 2-metre distance will be mandatory.
• For each transaction or service request made at the reception desk, only one person per room will be authorized at the front desk.
• Cash will no longer be accepted. Payment by credit card only.
• In order to avoid unnecessary handling, the credit card used at the time of reservation will be the same for the rest of the stay. However, it must be presented at check-in along with the cardholder's identification.
• Quick departures will be preferred and the invoice will be sent to customers by email.
• The keys used for the room at Hôtel Valcartier will be left in the rooms or deposited in a box so that they can be disinfected before being reused by another guest.
• Plexiglas panels will be installed at strategic points of client-employee contact.
• Disinfectant wipes have been added to the rooms at Hôtel Valcartier.
• In accordance with the guidelines of the health authorities, international visitors will have to do a quarantine of 14 days on their arrival in Canada before visiting our establishment.
• If you or someone you know is experiencing symptoms related to COVID-19, stay home!

We trust the judgment of our guests to follow the guidelines of the health authorities. Any individual or group of individuals who do not comply with any of the safety measures put in place by Valcartier will be asked to leave the premises without compensation.

COVID-19

Our commitment: hygiene, cleanliness and respect for physical distancing

We have established very high security measures in order to protect both our guests and our team : 

• Masks are mandatory in all indoor buildings.
• On a red alert level, restaurants will be closed, but room service will be available for meals.
• On red alert level, the following services will not be available: gym and bars.
• Adding hand sanitizer gel dispensers in common areas for employees and customers.
• Training employees on preventive public health measures and the importance of frequent hand-washing and minimizing person-to-person contact.
• Remove all employees with any symptoms from the workplace.
• No housekeeping services in rooms during the course of a visit.
• Respect of the 2-metre distance will be mandatory and ground points will be set-up.
• For each transaction or service request made at the reception desk, only one person per room will be authorized at the front desk.
• Cash will no longer be accepted. Payment by credit card only.
• In order to avoid unnecessary handling, the credit card used at the time of reservation will be the same for the rest of the stay. However, it must be presented at check-in along with the cardholder's identification.
• Quick departures will be preferred and the invoice will be sent to customers by email.
• The keys used by our guests will be left in the rooms or deposited in a box so that they can be disinfected before being reused by another guest.
• Plexiglas panels will be installed at strategic points of client-employee contact.
• Disinfectant wipes have been added to the rooms.
• In accordance with the guidelines of the health authorities, international visitors will have to do a quarantine of 14 days on their arrival in Canada before visiting our establishment.
• If you or someone you know is experiencing symptoms related to COVID-19, stay home!

We trust the judgment of our guests to follow the guidelines of the health authorities. Any individual or group of individuals who do not comply with any of the safety measures put in place by Valcartier will be asked to leave the premises without compensation.

All campers and visitors must abide by these rules. Anyone violating them may be subject to penalties or expulsion. After two warnings, violators will be expelled without any refund.

Arrival / Departure

Curfew

from 11 p.m. to 7 a.m.
All motor traffic is prohibited during curfew hours. Lights on campground lanes are turned off 10 minutes before curfew. Campers must refrain from making excessive noise (music and parties). The use of generators, noisy appliances and lighting systems is not permitted. Non-compliance of these guidelines will result in immediate expulsion and a minimum fee of $ 100 per site will be charged on the credit card.

Speed limit

The campground speed limit is 10 km/h.

Pets

Pets are welcome on the campground site but not in pavilions nor on waterpark’s ground site. Pets must be kept on a leash at all times, in a cage or in a vehicle suitable for their well-being. Pets must be restrained at all times and are not to be left unattended outside campground sites or service buildings. Pet waste must be picked up and thrown away in a trash container. Pet owners will be held responsible for any disturbances or personal injuries that may result from their pets' behavior.

Garbage

All garbage must be placed in plastic bags and thrown in dumpsters provided for that purpose.

Important

1. Campers are not allowed to change campsites without prior authorization from the campground office.
2. Campers must take good care of Valcartier Campground equipment at all times. They must leave their sites and any equipment they use in clean and proper order. Users may be billed for any damage done to campground equipment. Sites left in bad condition will be cleaned at the client's charge.
3. Campfires or cooking fires are permitted only in designated areas. They must be attended to at all times, kept low, contained within the fire rings provided and extinguished before curfew.
4. Alcoholic beverages are prohibited inside service buildings. Campers are to keep drinking to a moderate level. Drug use is strictly forbidden on the campground. Failure to comply may result in expulsion. A minimum penalty fee of $100 per site will be charged on the credit card.
5. Campers are asked to respect the natural environment. Cutting or damaging trees, plants or bushes, picking up deadwood and having food lying around is prohibited. It is also prohibited to use them for fire wood or to hang clotheslines.
6. It is prohibited to let drinking water run unnecessarily.
7. At all times, excessive noise (such as generators) is not permitted. During curfew, no noise that could be heard by a nearby site is permitted.
8. In conjunction with the new regulation of the Canadian Food Inspection Agency it is strongly recommended to only use the wood sold at the campground licensed grocery.

Liability

Valcartier Campground cannot be held responsible for any material damage or personal injury campers or visitors incur because of pets admitted to the campground, partial or total power failure, falling trees, fire, vandalism, theft or material loss.

COVID-19

Our commitment: hygiene, cleanliness and respect for physical distancing

We have established very high security measures in order to protect both our guests and our team : 

• Masks are mandatory in all indoor buildings.
• Assignment of campsites will be arranged to keep clients as far apart between sites as possible.   Reserved space is not guaranteed, as some changes may be made to respect the distancing.  However, the services requested at the time of reservation such as water, electricity and sewer will be respected should a site change be made.
• Addition of hand sanitizer gel dispensers in common areas for employees and guests.
• Training employees on preventive public health measures and the importance of frequency hand-washing and minimizing person-to-person contact.
• Remove all employees with symptoms from the workplace.
• Respect the 2-metre distancing will be mandatory and ground points will be in place.
• For each transaction or service request made at the reception counter, only one person per site will be authorized at the counter.
• Cash will no longer be accepted. Payment by card only.
• The open's washroom block(s) are reserved for travellers who do not have any other option with their own equipment.
• Reduced and controlled traffic capacity in our common areas.
• Washrooms and laundry room will be open. More rigorous hygiene measures will be applied according to public health guidelines.
• The campsite rules have been read and accepted when booking online, which will replace the signing of the rules upon arrival.
• Plexiglas will be installed at strategic points of client-employee contact.
• The following services will be closed for an undetermined time: BBQ Bike, cinema, shuttle, Convenience store, coffee machine, ATM.
• We follow and apply all of the guidelines in the Campground Operation Guide prepared by Camping Quebec and approved by Public Health.

All campers and visitors must abide by these rules. Anyone violating them may be subject to penalties or expulsion. After two warnings, violators will be expelled without any refund.

Arrival / Departure

Curfew

from 11 p.m. to 7 a.m.
All motor traffic is prohibited during curfew hours. Lights on campground lanes are turned off 10 minutes before curfew. Campers must refrain from making excessive noise (music and parties). The use of generators, noisy appliances and lighting systems is not permitted. Non-compliance of these guidelines will result in immediate expulsion and a minimum fee of $ 100 per site will be charged on the credit card.

Speed limit

The campground speed limit is 10 km/h.

Pets

Pets are welcome on the campground site but not in pavilions nor on waterpark’s ground site. Pets must be kept on a leash at all times, in a cage or in a vehicle suitable for their well-being. Pets must be restrained at all times and are not to be left unattended outside campground sites or service buildings. Pet waste must be picked up and thrown away in a trash container. Pet owners will be held responsible for any disturbances or personal injuries that may result from their pets' behavior. Pets are not welcomed in our rental equipment (travail trailer, rustic camp, and tent cabin).

Garbage

All garbage must be placed in plastic bags and thrown in dumpsters provided for that purpose.

Important

1. Campers are not allowed to change campsites without prior authorization from the campground office.
2. Campers must take good care of Valcartier Campground equipment at all times. They must leave their sites and any equipment they use in clean and proper order. Users may be billed for any damage done to campground equipment. Sites left in bad condition will be cleaned at the client's charge.
3. Campfires or cooking fires are permitted only in designated areas. They must be attended to at all times, kept low, contained within the fire rings provided and extinguished before curfew.
4. Alcoholic beverages are prohibited inside service buildings. Campers are to keep drinking to a moderate level. Drug use is strictly forbidden on the campground. Failure to comply may result in expulsion. A minimum penalty fee of $100 per site will be charged on the credit card.
5. Campers are asked to respect the natural environment. Cutting or damaging trees, plants or bushes, picking up deadwood and having food lying around is prohibited. It is also prohibited to use them for fire wood or to hang clotheslines.
6. It is prohibited to let drinking water run unnecessarily.
7. At all times, excessive noise (such as generators) is not permitted. During curfew, no noise that could be heard by a nearby site is permitted.
8. In conjunction with the new regulation of the Canadian Food Inspection Agency it is strongly recommended to only use the wood sold at the campground licensed grocery.

Liability

Valcartier Campground cannot be held responsible for any material damage or personal injury campers or visitors incur because of pets admitted to the campground, partial or total power failure, falling trees, fire, vandalism, theft or material loss.

COVID-19

Our commitment: hygiene, cleanliness and respect for physical distancing

We have established very high security measures in order to protect both our guests and our team : 

• Masks are mandatory in all indoor buildings.
• Assignment of campsites will be arranged to keep clients as far apart between sites as possible.   Reserved space is not guaranteed, as some changes may be made to respect the distancing.  However, the services requested at the time of reservation such as water, electricity and sewer will be respected should a site change be made.
• Addition of hand sanitizer gel dispensers in common areas for employees and guests.
• Training employees on preventive public health measures and the importance of frequency hand-washing and minimizing person-to-person contact.
• Remove all employees with symptoms from the workplace.
• Respect the 2-metre distancing will be mandatory and ground points will be in place.
• For each transaction or service request made at the reception counter, only one person per ready-to-camp facilities will be authorized at the counter.
• Cash will no longer be accepted. Payment by card only.
• The keys used for our ready-to-camp will be left in the equipment or deposited in a box so that they can be disinfected before they are given back to another guest.
• The open's washroom block(s) are reserved for travellers who do not have any other option with their own equipment.
• Reduced and controlled traffic capacity in our common areas.
• Washrooms and laundry room will be open. More rigorous hygiene measures will be applied according to public health guidelines.
• The campsite rules have been read and accepted when booking online, which will replace the signing of the rules upon arrival.
• Plexiglas will be installed at strategic points of client-employee contact.
• The following services will be closed for an undetermined time: BBQ Bike, cinema, shuttle, Convenience store, coffee machine, ATM.
• We follow and apply all of the guidelines in the Campground Operation Guide prepared by Camping Quebec and approved by Public Health.