Village Vacances Valcartier

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Reservation and cancellation policies

Outdoor Waterpark

Outdoor waterpark – Cancellation Policy

Terms and conditions

Tickets are not refundable, not redeemable for cash and cannot be combined with other promotions. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable.

Bora Parc

Bora Parc – Cancellation Policy

Terms and conditions

Tickets are not refundable, not redeemable for cash and cannot be combined with other promotions. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable.

Aroma Spa

Aroma Spa – Booking and cancellation conditions

Conditions

Appointment

If you want to book an appointment at the Aroma Spa, you will need to provide a Credit Card number.

You need to arrive 15 minutes before the time of your appointment to fill out the health check Document. If you are late for your appointment it will be taken off of your treatment time.

If you have a preference regarding the gender of the therapist who will be providing your treatment, please let us know while booking your appointment.

Cancellations

Should you need to cancel or reschedule your appointment, please call us at 418 844-2200 #2415 at least 24 hours in advance. Any cancellations/rescheduling with less than 24 hours notice will result in service charge of 50% of the cost of the booked treatment. Clients with multiple services or more than 2 clients require 48 hours cancellation notice. This policy also applies to gift card holders.

Hôtel Valcartier

Valcartier Hotel – Booking and cancellation policy

Reservation policy

Deposit Policy

A deposit equal to 50% of the full amount of your stay, plus applicable taxes, is required upon reservation.

Low season

If you wish to cancel your reservation, you may do so at no cost up to 48 hours before your scheduled arrival. Your deposit will be refunded. You will be charged the equivalent of 1 night per room, plus applicable taxes, for any cancellation made after this period.

High season

If you wish to cancel your reservation, you may do so at no cost up to 15 days before your scheduled arrival. Your deposit will be refunded.
For a cancellation made between 15 and 7 days before your arrival, you will be charged a fee equivalent to 50% of the full amount of your stay, plus applicable taxes.
For a cancellation made less than 7 days before your arrival, you will be charged the full amount of your stay, plus applicable taxes.
For any reservation during High season that includes a Friday or a Saturday, there is a minimum stay of 2 nights.

Conditions

Check-in time: 4 p.m. 
Check-out time: 11 a.m.
A valid photo ID and a credit card are required upon check-in.
Minimum age for booking : 18 years old
Prices are in canadian dollar, plus applicable taxes.

High season means the following dates

Summer vacation: July 13th to September 3rd, 2018, inclusive
Holiday season: December 21st, 2018, to January 5th, 2019, inclusive
School break: February 22nd to March 16th, 2019, inclusive

Low season means the following dates

Any date outside the high season dates listed above.

Warranty policy

A credit card is required to make a reservation. We do not accept prepaid credit cards or debit cards.
We may block funds on your credit card at noon on the day of your arrival. These funds corresponding to the estimated full amount of your stay, including estimated incidental charges or an amount for the security deposit. Blocked funds shall be made available 72 hours following your date of departure, or at the discretion of the institution that issued your card.
If your credit card is deemed invalid, the hotel reserves the right to cancel your reservation.

Other policies and terms

Rates are established based on the date of arrival and the duration of the stay. Should you decide to leave earlier than expected, you may be charged a fee depending on when you notify us of your decision.
We reserve the right to cancel or change reservations where it appears that the client is engaging in fraudulent or inappropriate activities, or where it appears that reservations contain or result from an error.
Additional clean-up fees will be charged for rooms left in an excessively dirty condition. Please note that all of our rooms are non-smoking and that failure to comply with this policy will incur costs involved with thoroughly cleaning the room.
The amounts listed on your reservation include applicable taxes and fees, but do not include additional fees that could be incurred during your stay. Dollar amounts are in Canadian dollars (CAD).

Do not hesitate to contact us for any special request, or if you wish to receive additional information.
We are pleased to welcome you and hope that you have a pleasant stay.

Hôtel de Glace (Ice Hotel) – Lodging

Hôtel de glace (Ice Hôtel) - Booking and cancellation policy

Cancellation Policy

  • Cancellation before September 1st, 2018 – 50% of the full amount of your stay
  • Cancellation after September 1st, 2018 – Not refundable

Date Modification

  • More than de 30 days before your stay and upon availability – $50.00 CAD fee + taxes
  • 30 days and less before your stay and upon availability – $350.00 CAD fee + taxes

Conditions

  • A deposit equal to the full amount of your stay (100%), plus applicable taxes, is required upon reservation.
  • No modification possible after your reserved stay date
  • Check-in time : 4 p.m.
  • Check-out time : 11 a.m.
  • Prices are in canadian dollar, plus applicable taxes.
Hôtel de Glace (Ice Hotel) – Visit

Hôtel de Glace (Ice Hôtel) - Visit - Terms and conditions

Terms and conditions

The Hôtel de Glace opens with different opening stages. During your tour at the Hôtel the Glace at the beginning of the season, certain areas of the hotel might still be under construction and not available to visit.

Cancellation Policy

Final sale, no modification, not refundable.

Winter playground

Winter playground – Terms and conditions

Terms and conditions

Tickets are not refundable, not redeemable for cash and cannot be combined with other promotions. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable.

Valcartier Campground

Valcartier Campground – Campsite Rental

Conditions

Total payment is required upon reservation.
Reservation deposits may be paid by credit card. The reserved site is not guaranteed because some changes may occur without notice. However, the requested services such as water, electricity and sewage system will be respected if a change of site is made.
Maximum stay: 7 consecutive nights.

One camping equipment (tent, tent trailer/travel trailer) per site.

Cancellations and changes policies

Reservations can be cancelled without charge up to 7 days prior to the start of the stay. The total amount of the reservation will be refunded in the manner in which it was paid at the time of reservation.
From 6 days to 48 opening hours prior to the start of the visit, the reservation is non-refundable.
One modification in the same season for the same night stay or more is allowed. After this modification, no refund will be permitted.

Changing a reservation to a later date will be considered as a cancellation. Cancellation and change fees will apply. If an early departure occurs, no refund will be granted. A continuation of stay may be asked at the campground office. However, priority is given to sites already booked, so you may be relocated. At 2 or more modifications, $5 fees will be charged for each modification.

Less than 48 opening hours prior to the start of the visit: no refund, nor modification.

Valcartier Campground - Ready-to-Camp Facilities Rental

Conditions

Total payment is required upon reservation. Reservation deposits may be paid by credit card (Visa, MasterCard or American Express). The credit card taken at the reservation is the same one to all the sites reserved for the period of stay.
A security deposit of $500 is required upon arrival. Deposits will be refunded after inspection of our installations at departure. Certain conditions apply.
The maximum stay is 7 consecutive nights. One camping equipment (tent, tent trailer/travel trailer) per site.

Cancellations and changes policies

No modification is permitted and no refund is allowed for equipment rental.

VVVIP unlimited 3 days

VVVIP - Cancellation Policy

Terms and conditions

Tickets are not refundable, not redeemable for cash and cannot be combined with other promotions. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable.