Village Vacances Valcartier

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COVID-19

Tickets must be purchased online for all visitors, including those staying at the Hôtel Valcartier and at the Valcartier Campground, to guarantee access to the site. Please note that due to the contingencies of the pandemic and workforce challenges, some facilities are more limited.
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Reservation and Cancellation Policies

Outdoor Waterpark

Outdoor Waterpark – Reservation and Cancellation Policies

Terms and conditions

Tickets are not refundable, not modifiable, not redeemable for cash and cannot be combined with other promotions. Exceptions may apply for an administrative fee. The park is open rain or shine. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable. The park is open rain or shine.

Bora Parc

Bora Parc – Cancellation Policy

Terms and conditions

Tickets are not refundable, not redeemable for cash and cannot be combined with other promotions. Exceptions may apply for an administrative fee. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable.

Aroma Spa

Aroma Spa – Booking and cancellation conditions

Conditions

Appointment

If you want to book an appointment at the Aroma Spa, you will need to provide a Credit Card number.

You need to arrive 15 minutes before the time of your appointment to fill out the health check Document. If you are late for your appointment it will be taken off of your treatment time.

If you have a preference regarding the gender of the therapist who will be providing your treatment, please let us know while booking your appointment.

Cancellations

Should you need to cancel or reschedule your appointment, please call us at 418 844-2200 #2415 at least 24 hours in advance. Any cancellations/rescheduling with less than 24 hours notice will result in service charge of 50% of the cost of the booked treatment. Clients with multiple services or more than 2 clients require 48 hours cancellation notice. This policy also applies to gift card holders.

Hôtel Valcartier

Hôtel Valcartier – Booking and cancellation policy

Tickets for our activities are limited.  Buy your tickets in advance to guarantee your spot. 

Please note that due to the contingencies of the pandemic and workforce challenges, some facilities are more limited. Thank you for your understanding.

Reservation policy

Deposit Policy

A deposit equal to 50% of the full amount of your stay, plus applicable taxes, is required upon reservation.

Low season

Up to 72 hours before your stay the reservation can be canceled without penalty. The 50% deposit taken at the time of booking will be refunded on the credit car on file.  Less than 72 hours before your stay the entire stay will be charged and no refund or modification possible. 

High Season

Up to 7 days before your stay the reservation can be canceled without penalty. The 50% deposit taken at the time of booking will be refunded on the credit car on file.  From 6 days until 72 hours before your stay the 50% deposit taken at the time of booking is no longer refundable.  A change of date is permitted for the same number of nights or more. Less than 72 hours before your stay the entire stay will be charged and no refund or modification possible. 

Conditions

  • Check-in time: 4 p.m. 
  • Check-out time: 11 a.m.
  • A valid photo ID and a credit card are required upon check-in.
  • Minimum age for booking : 18 years old
  • Prices are in canadian dollar, plus applicable taxes.

High season refers to the following dates

  • Summer Season: June 10th to September 6th, 2021, inclusive
  • Winter Season: December 18th, 2021, to March 27th, 2022, inclusive
  • Summer Season: June 9th to September 5th, 2022, inclusive

Low season means the following dates

Any date outside the high season dates listed above.

Warranty policy

A credit card is required to make a reservation. We do not accept prepaid credit cards or debit cards.
We may block funds corresponding to the estimated full amount of your stay on your credit card at noon on the day of your arrival to verify the validity of your card. 
If your credit card is deemed invalid, the hotel reserves the right to cancel your reservation.

Other policies and terms

Rates are established based on the date of arrival and the duration of the stay. A 200$ security deposit on a credit card will be mandatory upon arrival. These funds can not be released until 72 hours after the date of your departure, or later at the discretion of the institution issuing your card. In special case, we accept the payment in debit card. Should you decide to leave earlier than expected, you may be charged a fee depending on when you notify us of your decision.
We reserve the right to cancel or change reservations where it appears that the client is engaging in fraudulent or inappropriate activities, or where it appears that reservations contain or result from an error.
Additional clean-up fees will be charged for rooms left in an excessively dirty condition. Please note that all of our rooms are non-smoking and that failure to comply with this policy will incur costs involved with thoroughly cleaning the room.
The amounts listed on your reservation include applicable taxes and fees, but do not include additional fees that could be incurred during your stay. Dollar amounts are in Canadian dollars (CAD).

Do not hesitate to contact us for any special request, or if you wish to receive additional information.
We are pleased to welcome you and hope that you have a pleasant stay.

Hôtel Valcartier - Let's enjoy Québec City Deal

Hôtel Valcartier – Let's enjoy Québec City Deal - Booking and cancellation policy

Tickets for our activities are limited.  Buy your tickets in advance to guarantee your spot. 

Please note that due to the contingencies of the pandemic and workforce challenges, some facilities are more limited. Thank you for your understanding.

Reservation and Cancellation Policies

A deposit equal to 50% of the full amount of your stay, plus applicable taxes, is required upon reservation. The deposit is non-refundable at all times. Up to 72 hours before your stay, a date modification is allowed for a new stay of minimum 2 consecutive nights during the promotional period (between June 24 and October 11, 2021). Less than 72 hours before your stay the entire stay will be charged (plus applicable taxes) and no refund or modification possible. 

Terms and Conditions of the Let's enjoy Québec City Deal

  • Get a $75 cash voucher deposited on a prepaid card for every stay of two nights or more booked at a single participating establishment in the Québec City area, for use in the Québec City area’s tourism region at the participating merchants.
  • Offer valid for all new bookings of at least two consecutive nights in a single establishment made during the promotional period (May 31 to October 11, 2021). The stay must take place between June 24 and October 11, 2021.
  • When booking the two nights, the user's contact details (email address and full name) will be sent to Hello Network who will send the user an activation code to claim the $ 75 voucher on the Hello - Québec Cité page and obtain the Hello Visa prepaid card allowing the voucher to be used in participating stores. The card will be sent by post to the user's address within 14 working days of the card request.
  • The Hello space - "Let's enjoy Québec City for all of them" will be online on June 14, 2021. The $ 75 voucher can be activated from June 14 and the prepaid card can be used at participating merchants until December 31, 2021, inclusively.
  • Prepaid cards cannot be exchanged for cash, in whole or in part.
  • Limit of one prepaid card per reservation. Limit of one prepaid card per person for the entire promotional period.
  • Hygiene and public health measures must be adhered to at all times.
  • Offer valid for Canadian residents only.
  • By agreeing to participate in the promotion, the customer agrees to share their email address and full name with Hello Network for the purpose of receiving communications from Hello Network about Québec City Tourism promotions, voucher activation codes, and commercial offers. To use your voucher, you’ll need to submit the request for your Hello Visa card.* These conditions are subject to Hello Network’s confidentiality and privacy policy, available here.
  • This promotion is a joint initiative funded and promoted by Ville de Québec, Ministère de l’Économie et de l’Innovation, Ministère du Tourisme, Association hôtelière de la région de Québec, and Québec City Tourism. Prepaid Visa transactions are administered by Hello.

Conditions

  • Check-in time: 4 p.m. 
  • Check-out time: 11 a.m.
  • A valid photo ID and a credit card are required upon check-in.
  • Minimum age for booking : 18 years old
  • Prices are in canadian dollar, plus applicable taxes.

Warranty policy

A credit card is required to make a reservation. We do not accept prepaid credit cards or debit cards.
We may block funds corresponding to the estimated full amount of your stay on your credit card at noon on the day of your arrival to verify the validity of your card. 
If your credit card is deemed invalid, the hotel reserves the right to cancel your reservation.

Other policies and terms

Rates are established based on the date of arrival and the duration of the stay. A 200$ security deposit on a credit card will be mandatory upon arrival. These funds can not be released until 72 hours after the date of your departure, or later at the discretion of the institution issuing your card. In special case, we accept the payment in debit card. Should you decide to leave earlier than expected, you may be charged a fee depending on when you notify us of your decision.
We reserve the right to cancel or change reservations where it appears that the client is engaging in fraudulent or inappropriate activities, or where it appears that reservations contain or result from an error.
Additional clean-up fees will be charged for rooms left in an excessively dirty condition. Please note that all of our rooms are non-smoking and that failure to comply with this policy will incur costs involved with thoroughly cleaning the room.
The amounts listed on your reservation include applicable taxes and fees, but do not include additional fees that could be incurred during your stay. Dollar amounts are in Canadian dollars (CAD).

Hôtel de Glace (ice hotel) – Lodging

Hôtel de Glace (Ice Hôtel) - Booking and Cancellation Policy

Cancellation Policy

Cancellation

  • Cancellation before September 1st, 2021 – 50% of the full amount of your stay
  • Cancellation after September 1st, 2021 – Not refundable.

Date Modification

  • More than de 30 days before your stay and upon availability – $50.00 CAD fee + taxes
  • 30 days and less before your stay and upon availability – $200.00 CAD fee + taxes

Conditions

  • A deposit equal to the full amount of your stay (100%), plus applicable taxes, is required upon reservation.
  • No modification possible after your reserved stay date
  • Check-in time : 4 p.m.
  • Check-out time : 11 a.m.
  • Prices are in canadian dollar, plus applicable taxes.

Other policies and terms

Rates are established based on the date of arrival and the duration of the stay. A 200$ security deposit on a credit card will be mandatory upon arrival. These funds can not be released until 72 hours after the date of your departure, or later at the discretion of the institution issuing your card. In special case, we accept the payment in debit card. 
We reserve the right to cancel or change reservations where it appears that the client is engaging in fraudulent or inappropriate activities, or where it appears that reservations contain or result from an error.
Additional clean-up fees will be charged for rooms left in an excessively dirty condition. Please note that all of our rooms are non-smoking and that failure to comply with this policy will incur costs involved with thoroughly cleaning the room.
The amounts listed on your reservation include applicable taxes and fees, but do not include additional fees that could be incurred during your stay. Dollar amounts are in Canadian dollars (CAD).

Hôtel de Glace (ice hotel) – Visit

Hôtel de Glace (Ice Hotel) - Visit - Reservation and Cancellation Policies

Terms and conditions

The Hôtel de Glace opens with different opening stages. During your tour at the Hôtel the Glace at the beginning of the season, certain areas of the hotel might still be under construction and not available to visit.

Cancellation Policy

Final sale, no modification, not refundable. Exceptions may apply for an administrative fee.

Winter Playground

Winter playground – Reservation and Cancellation Policies

Terms and conditions

Tickets are not refundable, not modifiable, not redeemable for cash and cannot be combined with other promotions. Exceptions may apply for an administrative fee. The park is open rain or shine. The Winter Playground is gradually opening depending on conditions; some slides may not be open at the start of the season. The unique barcode on this ticket allows one entry. Following the validation/scanning process, the barcode is instantly cancelled prohibiting re-use. Use of this ticket is subject to regulations in effect or posted at the parks. Unauthorized duplication or sale of this ticket will prevent your admittance to Calypso and Valcartier Vacation Village. Village Vacances Valcartier is not responsible for any inconvenience caused by unauthorized duplication, and reserve the right to deny admission. Activities may open according to a specific schedule or may be interrupted for maintenance reasons or climatic conditions.

Cancellation Policy

Final sale, no modification, not refundable. The park is open rain or shine.

Valcartier Campground

1. Valcartier Campground – Campsite Rental

Tickets for our activities are limited.  Buy your tickets in advance to guarantee your spot. 

* For ready-to-camp facilities rentals please go to section 2 below.

Conditions

Total payment is required upon reservation.
Reservation deposits may be paid by credit card. The reserved site is not guaranteed because some changes may occur without notice. However, the requested services such as water, electricity and sewage system will be respected if a change of site is made.
Quad occupancy. One camping equipment (tent, tent trailer/travel trailer) per site.

Cancellations and changes policies

Up to 7 days before the start of the stay, a reservation can be canceled without penalty. The total amount charged at the time of booking will be refunded to the credit card on file. You can also change your number of overnight stays at no cost.

From 6 days until 48 hours prior to the start of the stay, the reservation is non-refundable. One modification without charge is allowed for the same number of nights or more in the same season. From two modifications or more, a charge of $5+tx will be applied.

Less than 48 hours prior the start of the stay, no refund or modification possible.


2. Valcartier Campground - Ready-to-Camp Facilities Rental

Conditions

Total payment is required upon reservation. Reservation deposits may be paid by credit card (Visa, MasterCard or American Express). The credit card taken at the reservation is the same one to all the sites reserved for the period of stay.
A security deposit of $200 is required upon arrival. Deposits will be refunded after inspection of our installations at departure. Certain conditions apply.

Cancellations and changes policies

Up to 30 days before the start of the stay, a reservation can be canceled without penalty. The total amount charged at the time of booking will be refunded to the credit card on file. You can also change your number of overnight stays at no cost. 

From 29 days until 15 days prior to the start of the stay, the reservation is non-refundable.
A modification is allow for the same number of nights or more in the same season.  Modification fees of $30+tx/night will be applied.

Less than 15 days prior to the start of the stay, no refund or no modification possible.