Valcartier Hotel – Booking and cancellation policy
A deposit equal to 50% of the full amount of your stay, plus applicable taxes, is required upon reservation.
If you wish to cancel your reservation, you may do so at no cost up to 48 hours before your scheduled arrival. Your deposit will be refunded. You will be charged the equivalent of 1 night per room, plus applicable taxes, for any cancellation made after this period.
If you wish to cancel your reservation, you may do so at no cost up to 15 days before your scheduled arrival. Your deposit will be refunded.
For a cancellation made between 15 and 7 days before your arrival, you will be charged a fee equivalent to 50% of the full amount of your stay, plus applicable taxes.
For a cancellation made less than 7 days before your arrival, you will be charged the full amount of your stay, plus applicable taxes.
- Check-in time: 4 p.m.
- Check-out time: 11 a.m.
- A valid photo ID and a credit card are required upon check-in.
- Minimum age for booking : 18 years old
- Prices are in canadian dollar, plus applicable taxes.
High season refers to the following dates
- Holiday Season: December 23rd, 2019, to January 5th, 2020, inclusive
- School break: February 21st to March 21st, 2020, inclusive
- Summer vacation: July 10th to August 22nd, 2020, inclusive
Low season means the following dates
Any date outside the high season dates listed above.
A credit card is required to make a reservation. We do not accept prepaid credit cards or debit cards.
We may block funds corresponding to the estimated full amount of your stay on your credit card at noon on the day of your arrival to verify the validity of your card.
If your credit card is deemed invalid, the hotel reserves the right to cancel your reservation.
Other policies and terms
Rates are established based on the date of arrival and the duration of the stay. A 200$ security deposit on a credit card will be mandatory upon arrival. These funds can not be released until 72 hours after the date of your departure, or later at the discretion of the institution issuing your card. In special case, we accept the payment in cash or in debit card. Should you decide to leave earlier than expected, you may be charged a fee depending on when you notify us of your decision.
We reserve the right to cancel or change reservations where it appears that the client is engaging in fraudulent or inappropriate activities, or where it appears that reservations contain or result from an error.
Additional clean-up fees will be charged for rooms left in an excessively dirty condition. Please note that all of our rooms are non-smoking and that failure to comply with this policy will incur costs involved with thoroughly cleaning the room.
The amounts listed on your reservation include applicable taxes and fees, but do not include additional fees that could be incurred during your stay. Dollar amounts are in Canadian dollars (CAD).
Do not hesitate to contact us for any special request, or if you wish to receive additional information.
We are pleased to welcome you and hope that you have a pleasant stay.